Last amended on June 8, 2020
This GDPR Data Processing Addendum (the “Addendum”) is made by and between Bluebird CX, Inc. (“Bluebird”) and Customer.
This Addendum is incorporated into and forms part of the Standard Terms and Conditions (“Agreement”) between Bluebird and the Customer and applies in respect of the provision of the Bluebird Technology to the Customer if the Processing of Customer Personal Data (as defined below) is subject to the GDPR, only to the extent the Customer is a Controller of Customer Personal Data and Bluebird is a Processor. The Addendum is intended to satisfy the requirements of Article 28(3) of the GDPR. This Addendum shall be effective for the term of the Agreement. Capitalized terms used, but not defined, herein will have the meanings set forth in the Agreement. This Addendum shall control in the event of any inconsistencies between this Addendum and the Agreement. Definitions For the purposes of the Addendum: “Customer Personal Data” means the Personal Data described under Section 2 of this Addendum, in respect of which the Customer is the Controller; “Data Protection Legislation” means all applicable legislation relating to data protection and privacy including without limitation the GDPR, together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time;
“GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data; “Personal Data”, “Data Subject”, “Personal Data Breach”, “Process”, “Processor” and “Controller” will each have the meaning given to them in the GDPR; and “Standard Contractual Clauses” means the agreement executed by and between the parties and attached hereto as Schedule 1 pursuant to the European Commission’s decision (C(2010)593) of 5 February 2010 on Standard Contractual Clauses for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection. Capitalized terms not otherwise defined herein shall have the meaning given to them in the Agreement. Details of the ProcessingCategories of Data Subjects. This Addendum applies to the Processing of Customer Personal Data relating to Customer’s clients, prospective clients, and employees. Types of Personal Data. Customer Personal Data includes Personal Data, the extent of which is determined and controlled by the Customer in its sole discretion, such as names, email addresses, phone numbers, mailing addresses, and company name.] Subject-Matter and Nature of the Processing. The subject-matter of Processing of Customer Personal Data by Bluebird is the provision of the Bluebird Technology to the Customer that involves the Processing of Customer Personal Data. Customer Personal Data will be subject to those Processing activities which Bluebird needs to perform in order to provide the Bluebird Technology pursuant to the Agreement and any applicable Statement of Work. Purpose of the Processing. Customer Personal Data will be Processed by Bluebird for purposes of providing the Bluebird Technology set out into the Agreement and any applicable statement of work. Duration of the Processing. Customer Personal Data will be Processed for the duration of the Agreement, subject to Section 10 of this Addendum. Processing of Customer Personal Data The parties acknowledge and agree that Customer is the Controller of Customer Personal Data and the Bluebird is the Processor of that data. Bluebird will only Process Customer Personal Data as a Processor on behalf of and in accordance with the Customer’s prior written instructions, including with respect to transfers of personal data. Bluebird is hereby instructed to Process Customer Personal Data to the extent necessary to enable Bluebird to provide the Bluebird Technology in accordance with the Agreement. If Bluebird cannot process Customer Personal Data in accordance with Customer’s instructions due to a legal requirement under any applicable European Union or Member State law, Bluebird will (i) promptly notify the Customer of such inability, providing a reasonable level of detail as to the instructions with which it cannot comply and the reasons why it cannot comply, to the greatest extent permitted by applicable law; and (ii) cease all Processing of the affected Customer Personal Data (other than merely storing and maintaining the security of the affected Customer Personal Data) until such time as the Customer issues new instructions with which Bluebird is able to comply. If this provision is invoked, Bluebird will not be liable to the Customer under the Agreement for failure to perform the Bluebird Technology until such time as the Customer issues new instructions. Each of the Customer and the Bluebird will comply with their respective obligations under the Data Protection Legislation. Customer shall ensure that Customer has obtained (or will obtain) all rights and consents (if required) which are necessary for Bluebird to Process Customer Personal Data in accordance with this Addendum. In connection with the performance of the Agreement, the Standard Contractual Clauses as attached to this Addendum as Schedule 1 will apply to Customer Personal Data that is transferred outside the European Economic Area (“EEA”), either directly or via onward transfer, to any country not recognised by the European Commission as providing an adequate level of protection for personal data (as described in the GDPR). The Standard Contractual Clauses will cease to apply if Bluebird has implemented an alternative recognised compliance mechanism for the lawful transfer of personal data outside the EEA pursuant to Article 46 of the GDPR, like certification to the Privacy Shield framework, and has informed Customer thereof and provided evidence of such alternative recognised compliance mechanism. Confidentiality Bluebird will ensure that any person whom Bluebird authorizes to Process Customer Personal Data on its behalf is subject to confidentiality obligations in respect of that Customer Personal Data. Security Measures Bluebird will implement appropriate technical and organisational measures to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Personal Data (described under Appendix 2 to the Standard Contractual Clauses). Bluebird will, at the Customer’s request and subject to the Customer paying all of Bluebird’s fees at prevailing rates, and all expenses, provide the Customer with reasonable assistance as necessary for the fulfilment of the Customer’s obligation to keep Customer Personal Data secure. Sub-Processing Customer authorizes Bluebird to appoint sub-Processors to perform specific services on Bluebird’s behalf which may require such sub-Processors to Process Customer Personal Data. For the avoidance of doubt, the above authorization constitutes Customer’s prior written consent to the sub-Processing by the Bluebird for purposes of Clause 11 of the Standard Contractual Clauses. Bluebird will inform Customer of any intended changes concerning the addition or replacement of any sub-Processors and Customer will have an opportunity to object to such changes on reasonable grounds within fifteen (15) business days after being notified. If the parties are unable to resolve such objection, either party may terminate the Agreement by providing written notice to the other party. Bluebird will enter into a binding written agreement with the sub-Processor that imposes on the sub-Processor the same obligations that apply to Bluebird under this Addendum. Where any of its sub-Processors fails to fulfil its data protection obligations, Bluebird will be liable to the Customer for the performance of its sub-Processors’ obligations. Data Subject Rights Bluebird will, at the Customer’s request and subject to the Customer paying all of Bluebird’s fees at prevailing rates, and all expenses, provide the Customer with assistance necessary for the fulfilment of the Customer’s obligation to respond to requests for the exercise of Data Subjects’ rights. Bluebird shall not respond to such requests without Customer’s prior written consent and written instructions. Customer shall be solely responsible for responding to such requests. Personal Data Breaches Bluebird will notify the Customer as soon as practicable after it becomes aware of any Personal Data Breach affecting any Customer Personal Data. At the Customer’s request and subject to the Customer paying all of Bluebird’s fees at prevailing rates, and all expenses, Bluebird will promptly provide the Customer with all reasonable assistance necessary to enable the Customer to notify relevant security breaches to the competent data protection authorities and/or affected Data Subjects, if Customer is required to do so under the GDPR. Customer is solely responsible for complying with Personal Data Breach notification requirements applicable to Customer and fulfilling any third-party notification obligations related to any Personal Data Breach. Data Protection Impact Assessment; Prior Consultation Bluebird will, at the Customer’s request and subject to the Customer paying all of Bluebird’s fees at prevailing rates, and all expenses, provide the Customer with reasonable assistance to facilitate conducting data protection impact assessments and consultation with data protection authorities, if the Customer is required to engage in such activities under the GDPR, and solely to the extent that such assistance is necessary and relates to the Processing by the Bluebird of the Customer Personal Data, taking into account the nature of the Processing and the information available to the Bluebird. Return or Deletion of Customer Personal Data Bluebird will return or delete, at Customer’s choice, Customer Personal Data to the Customer after the end of the provision of Bluebird Technology relating to the Processing, and delete existing copies unless the applicable European Union or member state law requires storage of the data. Information The Bluebird will, at Customer’s request and subject to the Customer paying all of Bluebird’s fees at prevailing rates, and all expenses, provide the Customer with all information necessary to enable the Customer to demonstrate compliance with its obligations under the GDPR, and allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer, to the extent that such information is within Bluebird’s control and Bluebird is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party, and provided that such audits shall be carried out with reasonable notice during regular business hours not more often than once per year. Bluebird will immediately inform Customer if, in its opinion, an instruction from Customer infringes the Data Protection Legislation. Liability Each party’s liability towards the other party under or in connection with this Addendum will be limited in accordance with the provisions of the Agreement. The Customer acknowledges that the Bluebird is reliant on the Customer for direction as to the extent to which Bluebird is entitled to Process Customer Personal Data on behalf of Customer in performance of the Bluebird Technology. Consequently the Bluebird will not be liable under the Agreement for any claim brought by a Data Subject arising from any action or omission by the Bluebird, to the extent that such action or omission resulted from the Customer’s instructions or from Customer’s failure to comply with its obligations under the applicable data protection law. General Provisions With regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and the Agreement, the provisions of this Addendum shall prevail. SCHEDULE 1Commission Decision C(2010)593
Standard Contractual Clauses (processors)For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protectionName of the data exporting organisation: Customer ……………………………………………………………
(the data exporter)AndName of the data importing organisation: Bluebird CX, Inc.…………………………………………………………………
(the data importer)each a “party”; together “the parties”,HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
Clause 1 DefinitionsFor the purposes of the Clauses:(a) 'personal data', 'special categories of data', 'process/processing', 'controller', 'processor', 'data subject' and 'supervisory authority' shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;(b) 'the data exporter' means the controller who transfers the personal data;(c) 'the data importer' means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country's system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;(d) 'the subprocessor' means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;(e) 'the applicable data protection law' means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;(f) 'technical and organisational security measures' means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.Clause 2Details of the transferThe details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.Clause 3Third-party beneficiary clause1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary. 2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. 3. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses. 4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law. Clause 4Obligations of the data exporterThe data exporter agrees and warrants: (a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;(e) that it will ensure compliance with the security measures;(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and(j) that it will ensure compliance with Clause 4(a) to (i).Clause 5Obligations of the data importerThe data importer agrees and warrants:(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;(d) that it will promptly notify the data exporter about:(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,(ii) any accidental or unauthorised access, and(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.Clause 6Liability1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.3. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.Clause 7Mediation and jurisdiction1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:(a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;(b) to refer the dispute to the courts in the Member State in which the data exporter is established.2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.Clause 8Cooperation with supervisory authorities1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).Clause 9Governing LawThe Clauses shall be governed by the law of the Member State in which the data exporter is established.Clause 10Variation of the contractThe parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.Clause 11Subprocessing1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor's obligations under such agreement. 2. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.3. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.4. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter's data protection supervisory authority. Clause 12Obligation after the termination of personal data processing services1. The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.2. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.
APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES
This Appendix forms part of the Clauses and must be completed and signed by the parties.
Data exporterThe data exporter is the entity identified as “Customer” in the Addendum.
Data importerThe data importer is the entity identified as “Bluebird” in the Addendum.
Data subjectsThe personal data transferred concern the following categories of data subjects (please specify):
Data subjects are defined in Section 2.1 of the Addendum.
Categories of dataThe personal data transferred concern the following categories of data (please specify):
Categories of personal data are defined in Section 2.2 of the Addendum.
Special categories of data (if appropriate)The personal data transferred concern the following special categories of data (please specify):
Processing operationsThe personal data transferred will be subject to the following basic processing activities (please specify):
The processing activities defined in Section 2 of the Addendum and in the Agreement.
APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSESThis Appendix forms part of the Clauses and must be completed and signed by the parties.
Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):
1. Access control (here: access to buildings/areas) What technical and/or organizational procedures are in place for access control and, in particular, for the identification of authorized persons?
Data Center SecurityThe Bluebird CX, Inc platform is hosted by one or more leading public cloud providers which operate data centers that are state of the art, utilizing innovative architectural and engineering approaches. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication a minimum of two times to access data center floors.
2. Accession control What procedures are as available with regard to user identification and authentication, both technical (password/password security) and organizational (master user data)?
Access to technical systems and infrastructure adhere to the following guidelines:Password: minimum 8 characters, must contain alpha, numeric and punctuationActive monitoring will deny access after multiple failed attempts (firewall and account suspension)Passwords are expired on a quarterly basis.Encryption: SHA256 encryption is used for data at rest and stored in the DB.User management: All users and access levels are managed through a centralized and secure management system. Access for each user is monitored and logged for all interactions with the platform both at the system and application layers. Increment or decrement in access levels is granted by the supervising director of the technology staff each level of access must be preceded by a graduation period from a more limited access level.
3. Access controls (here: the prevention of prohibited activities that exceed the granted user rights within an IT system) Detailed specification of authorization model and access rights to meet requirements; monitoring and logging of the same.
The Bluebird CX, Inc. platform utilizes active monitoring through central and agent based monitoring. Logging of user interactions is performed for all system and application infrastructure both on host and off host storage of logs. The use of real time alerting for all production and test certification environments is employed. The principle of least privileged access is used for both system, service and user interaction.
4. Transfer controls (all aspects of the transfer of personally-identifiable data: electronic transmission, data transport, conveyance checks)
All data transport is encrypted either via SSL/TLS or SSH within a VPN based environment. Primary service requests are signed with an HMAC-SHA1 signature calculated from the request and the user’s private key. Logging of all inbound and out bound requests is performed at the network, application, and persistence layer.
5. Input controls (audit trail, documentation on data administration and maintenance) Procedures that support a historical audit of when data was entered, modified or removed (deleted), and by whom.
Configuration, build and system provisioning is performed through version control and a centralized build configuration management tool. This requires authentication and records and audit log of all infrastructure changes including but not limited to:- vm provisioning- package versions, identification and installation- input and configuration settings- application version deployment- network segment deployment
6. Contract controls (assurance of policy-compliant processing of contractual data) Procedures (technical/organizational) to define responsibilities of contractor and client.
Bluebird provisions no access for 3rd party contractors to mission critical or production systems unless specifically authorized for explicit work and strict confidentiality and related provisions are in place. Contracts for development work are awarded on an individual basis, undergo a provisioned statement of work, and are granted only for extended multi month engagements.
7.Availability controls (data is to be protected against accidental deletion or loss) Procedures for data archiving (physical/logical)
All data including but not limited to: Database, Configuration, Source Code, Compiled Code, and operational tool sets are backed up on a routine basis.Database: Snapshots are taken daily with full retention for a 7 day window for use in disaster recovery. Long term storage of DB related artefacts are encrypted and backed up to an offsite distributed storage. Hard drive storage is utilized via SAN based mechanisms with periodic short term snapshots scheduled according to the underlying data type. Long term archival is performed via a distributed service that encrypts and persists the data for requested recovery at a future date. All systems and hardware utilize UPS and have multiple secondary backup power generators. Mission critical data is replicated & distributed across multiple data centers with different geographic coordinates in real time.All system provision is performed via server templates and can be enacted to restore an exact server configuration from a 12 month window of operation.In the case of a disaster recovery situation, database operations are switch onto a standby master node hosted in a different data center. Production traffic is directed via DNS and distributed load balancers to active systems at the non-impacted data center.
8.Controls for separation of duties (datasets that are created for different purposes are also to be processed separately) Procedures to support the separate processing (storage, modification, deletion, transmission) of datasets that serve different contractual purposes.
Bluebird makes use of multi-tiered environment which separates development, certification/test, and production into isolated systems. The Test/Certification environment is a mirror image of the production environment excluding production related customer data and external corresponding environment system integration points.Configuration data for production is strictly controlled with limited access to any of stored configuration, encrypted database values, or system level resources. Within each environment the application utilizes a SOA architecture which defines and limits the scope of responsibility for any one service. This approach along with a separation of physical infrastructure allows for rigid constraints both at the physical and logical layers of the platform.